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FAQ

1.  Who are we?
A: Xinhejin Industry (Guangdong) Co., Ltd was founded in 2008. The factory has 15 years of experience in manufacturing EVA cases. The manufacturing factory is located in Shenzhen City, Guangdong Province, China, the manufacturing capital of the world.

2.  Are you a trading company or factory?
A: We are eva cases factory in China.

3.  What kind of EVA Case do you work on?
A: We have been working on EVA Hat Carrier, EVA Tool Case, EVA Earphone / Headphone Case, EVA Speaker Case, EVA Bra & Panty Case, EVA Watch Case, EVA Pet Carrier, EVA Medical Carrying Case, EVA Backpack, EVA Glasses Case, EVA Game Case, EVA Shopping Bag and other Custom EVA Cases.

4.  Do you also supply other items?
A: Yes, we also do the production for the neoprene sleeves, backpacks, bags and luggages. In the entire bags industry chain industry, we are very professional and mature, so you do not need to worry about any technical and production problems, we can get satisfactory solutions to all the problems encountered in the first time.

5.  How can you ensure the quality for product and delivery time?
A: Good question! We are a manufacturer with 8000 square meters workshop. We have complete facilities and over-15- years manufacturing experience to ensure product quality and delivery time. And we have already passed ISO 9001 Quality Management System and BSCI. Always a pre-production sample before mass production and final inspection before shipment.

6.  Is it available to do customized?
A: Sure, we are a professional manufacturer for customized cases.

7.  When can I receive the quotation?
A: Based on the product. If the product is normal design or what we have, we can quote for you within 12 hours.

8.  What is your MOQ?
A: Normally the MOQ is 1000 piece. But for some special items or request, we can discuss the MOQ.

9.  Can you offer me sample?
A: Sure, we can offer you 1-2 piece sample for free, but shipping cost and mould cost pay by buyer.

10.  What services can we provide?
Accepted Delivery Terms: EXW, FOB, CIF, DDP, DDU;
Accepted Payment Currency: USD, HKD, CNY;
Accepted Payment Type: T/T, L/C, Paypal, Credit Card, Western Union, MoneyGram, Cash.

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